Contacting Emergency Firefighting Services

Responding promptly to emergency firefighting services is crucial in the event of a fire or signs of a fire. The safety of property and the lives of those inside the building depend on the speed of information transfer. If you detect fire, smoke, a burning smell, or a fire alarm is activated, you must immediately report the incident to the fire department without attempting to independently assess the scale of the threat.

The message must be clear and to the point. First, provide the exact address of the facility, including the town, street, building number, floor, and, if necessary, landmarks. Next, state the specific situation: open fire, heavy smoke, an automatic fire alarm system, or a threat of fire spread. It is important to clarify whether there are people in the building, potential victims, and the specific features of the facility, such as the presence of warehouses, hazardous materials, gas equipment, or complex access routes.

After reporting the information, follow the dispatcher’s instructions. Do not terminate the call without permission until the message has been confirmed. If the situation permits, organize the evacuation of people using approved evacuation routes and ensure access for firefighters to the scene. It is important not to interfere with emergency services or return to the fire zone without permission.

Regular training of personnel on fire procedures and emergency response procedures reduces the risk of panic and mistakes in a critical situation. A clear understanding of the procedure, contact numbers, and the responsibilities of each employee allows for faster containment of the threat and minimization of the consequences of a fire.